Managing messages received by your customers

Control which messages your customers receive about their accounts. Messages will be sent to their Keepit platform inbox and to their email.

1. In the lower-left corner, select the account profile > Account info.

2. Go to the Messages tab > Messages configuration.

3. Enable Receive messages about customer accounts.

4. Point to the message name and click the gear icon.

5. Turn off/on Send message to the customer.

Note: Messages will only be sent if a language is specified and the message is enabled. Languages cannot be configured directly from the platform. Please reach out to support for assistance with language settings.