Keepit messages

Keepit messages help you staу informed about various events, helping you monitor your connectors as well as your backup and restore jobs.

By default, Keepit sends messages to the in-app inbox of the primary Master Admin user and to their email.
Other users do not receive messages unless this option is manually enabled for them.

Account-related messages: Messages concerning a user's sign-in (e.g., activation emails or password reset emails) are always sent to the relevant user, regardless of message settings. Only the intended recipient will have access to these messages.
Link generation messages: A user who generates a PST download or a compliance report will receive a message with the download link, regardless of their message settings.

In-app messages can be found on the Messages page by clicking Messages in the left navigation menu.

A Master Admin can enable messages being sent to other users to allow them to see connector, backup, and restore updates.

Messages can be enabled when a user is first being created by turning on the Send messages toggle.

To enable messages for users that have already been created:

1. Go to your account profile > Account info.

2. In the Users tab, point to the user and click the gear icon.

3. Select the Messages tab.

4. Turn on the Send messages toggle.

5. Select Update to save.

The geo location of a connector is changed (only for connectors with multi-geo support)