Zendesk backup coverage

Keepit backs up the following Zendesk data:

Required data coverage

Tickets

• Ticket comments and attachments
• Ticket fields (custom and standard)
• Ticket forms
• Archived tickets

Users

• Team members
  Group memberships
  Organization memberships
  Organization subscriptions
  Personal views
  Personal macros
• End users
  Organization memberships
• User fields

Groups and Organizations

• Members
• Subscribers
• Organization fields

Optional data coverage

Views

• Shared views

Macros

• Shared macros

Triggers

Automations