Keepit product updates

10.1.1 - What's New in the Keepit Platform

Reduced permissions for connector authentication and restore actions

We've minimized the permissions required for creating and authenticating Microsoft 365 connectors, now limiting them to the least privileged built-in role: Privileged Role Administrator.

Additionally, restore actions that previously required Global Administrator rights—such as SharePoint site external settings, site quota settings, and communication site restores—will now use application permissions. This means you no longer need to use highly privileged accounts for these actions, enhancing security and simplifying access management.

10.0.0 - What's New in the Keepit Platform

Introducing the Data Protection Dashboard

We're excited to introduce the new Data Protection Dashboard, designed to give users a comprehensive and intuitive overview of backup status and essential metrics, such as health, coverage, and restore statistics for all connectors.

This workload-based dashboard provides near real-time insights, displaying aggregated values for backup status and coverage, with the flexibility to drill down into specific connectors for more detailed information.

With this enhanced observability, users can quickly identify and address potential issues before they escalate, improving productivity and reducing the risk of errors. 

Entra ID connector expands backup capabilities

The Entra ID connector has been enhanced to support the backup of Windows Local Administrator Password Solution (LAPS). Additionally, it now backs up account protection policies, including local user group memberships and Windows LAPS configurations.

To enable backup support for Windows LAPS, we require an additional permission: Read device local credential passwords. You can grant this permission by reauthenticating your connector through its backup configuration. 

Please note that reauthentication is necessary before you can enable the new supported data areas in your backup configuration.

LAPS backup functionality is available exclusively for Advanced Entra ID connectors. However, all customers, including those using Standard Entra ID connectors, will still be prompted to reauthenticate.

Enhanced Entra ID bulk restore for greater efficiency 

We’ve introduced significant enhancements to the Entra ID restore process to make it faster and more efficient. With this update, you can now perform bulk restores for more Entra ID objects, helping you save time and maintain data relationships seamlessly.

In addition to the recent bulk restore capabilities for users and groups, you can now restore all administrative units, roles, service principals, app registrations, and policies in one go. This comprehensive approach streamlines the recovery of your Entra ID environment, ensuring a more efficient and cohesive restoration process.

9.22.0 - What's New in the Keepit Platform

Enforce security policies for public links 

Master Admins can now enforce security policies for all public links created within the account, ensuring sensitive data remains protected.

Navigate to Account info > Security to activate policies such as requiring password protection and setting a maximum expiration date for public links, providing greater control and reducing the risk of unauthorized access.

For more details, see Create a public links policy

9.21.0 - What's New in the Keepit Platform

Add comment to restore job 

Enhance documentation and auditing by using the new comment field when initiating a restore job. This feature allows you to document the reasons for restore actions and include ticket references. For easy tracking, comments are visible in restore reports and in a new column in the Job Monitor. If the column isn't visible, you may need to add it to your table view.

Optimized search experience

Refine your search with precision by selecting the specific data area and using double quotes for exact matches.

For Microsoft 365 connectors, leverage the new integrated contextual filters to gain better control and ensure more accurate results. Whether conducting broad or narrow searches, use predefined filters, open text fields, and common search patterns to fine-tune your queries within the connector.

Enhanced data security for restore operations

We've strengthened data security by adding additional security controls governing who can restore data and the locations they can restore to. This enhancement improves data management for large-scale customers.

Improved Teams chats connector notifications

As of release version 9.18.1, an app registration is required to back up Teams chats. In this release, any connector with Teams chats enabled that lacks this app registration will result in failed or skipped backups of Teams chats data. This will trigger notifications to promptly alert you, ensuring you can reconfigure your connectors as needed for smooth and successful Teams chat backups. For more info, go to: Teams Chats custom app registration FAQ

9.20.0 - What's New in the Keepit Platform

Enhanced Entra ID restore process for increased efficiency 

This release introduces key improvements to streamline and optimize your restore processes: 

• Restore users and groups in bulk to save time and preserve relationships 
• Reduce the number of recreated items by restoring soft deleted items directly from the recycle bin 

9.19.0 - What's New in the Keepit Platform

Enhanced Entra ID restore wizard for Conditional Access policies 

With the enhanced Entra ID restore wizard, you can now seamlessly restore missing users and groups assigned to Conditional Access policies. Our improved functionality allows you to restore the following elements of a selected policy: 

• Included users 
• Included groups 
• Excluded users 
• Excluded groups 

This feature ensures that both inclusions and exclusions can be restored when missing. Existing assignments between Conditional Access policies and users or groups will be accurately recreated according to the original setup, providing a reliable and efficient restoration process. 

Advanced file restore options for Salesforce 

Restoring files in Salesforce now offers more flexibility with advanced restore options: 

• Update an existing file or create a new one 
• Select any active user to become the new file owner 
• Choose which records to associate the file with 

9.18.1 - What's New in the Keepit Platform

Improved Teams Chats backup performance and control 

To minimize the impact of Microsoft's per-app throttling, we now require you to create an app registration in your Entra ID specifically for backing up Teams Chats. This will improve overall Microsoft 365 backup performance and ensure Teams Chats backups are timely and complete. 

Please note, if you currently back up Teams Chats either in a dedicated connector or in a connector with other data areas, the backup of Teams Chats data will be paused until the app registration is created and the connector is reauthenticated. All other data areas will continue to be backed up without interruption. 

Visit our Help Center for more details: 
Create an app registration in Entra ID 
Teams Chats custom app registration FAQs 

9.18.0 - What's New in the Keepit Platform

Enhanced Google Workspace connector configuration 

Configuring the Google Workspace connector is now more intuitive with the latest improvements: 

• Granularly select users for backup 
• Enable or disable shared drives backup 
• See the number of shared drives backed up 
• View information on missing groups and organizational units in the backup 

9.17.0 - What's New in the Keepit Platform

Back up and restore Salesforce metadata 

The Salesforce connector now supports the restore of various metadata types. The coverage is based on what is supported with the Salesforce Metadata API. For a complete list of supported metadata types, refer to: Metadata Coverage. 

Control which messages you receive for account activities 

You can now customize and receive messages for account activities. These alerts will be sent to your in-app inbox and email. You can choose to receive messages about backups, data recovery, seat limits, and POC status.  

Improved file download experience 

We have improved the download experience by enabling you to easily copy download links directly from the user interface. 

9.15.0 - What's New in the Keepit Platform

Spot data loss, compare snapshots, and easily restore data with the data compare feature  

The snapshot compare feature is now available for all Keepit connectors.  

This feature allows you to: 

• You can compare two snapshots to quickly check the data difference and detect data loss.  
• Spot deleted files you need to restore and bring back to your production environment.  
• Track files that have been modified, deleted, added, or unchanged. 

Usage page enhancements for better seat management 

We've enhanced our seat usage breakdown to provide a detailed overview of consumed seats for each individual connector. This improvement will help you efficiently manage your consumption. 

See what Keepit is working on & give us your feedback 

Keepit partners now have full transparency into what we are working on and considering for both the PMC and the main Keepit platform. Click on the link to the Keepit Product Portal to get an up to date view of our development plans. You can give us direct feedback on any of the individual projects in the portal, or submit your own idea if you think we're missing something. 

9.14.0 - What's New in the Keepit Platform

Microsoft 365 connector improvements 

We have updated our application to request additional permissions that will enhance our Microsoft 365 Groups and SharePoint backup capabilities. To gain access to these enhancements, please reauthenticate your connector to update permissions. You can reauthenticate from the dashboard page or from the connector configuration. For more information, see: Grant new permissions to Keepit backup app

9.13.0 - What's New in the Keepit Platform

Effortlessly restore Salesforce files to their original location 

You can now select one or more files to be restored to their original location within your Salesforce organization, streamlining the recovery process and ensuring seamless access to critical data. 

9.12.0 - What's New in the Keepit Platform

Enhanced user role customization 

Now creating custom roles tailored to your organization's privacy policy is simpler than ever before. This gives you increased control and flexibility in the permissions you assign to specific users and gives you more options to fine-tune your access control. Available to customers on Enterprise Unlimited and Governance Plus plans. 

Azure AD connector renamed to Entra ID  

Microsoft has completed the renaming of Microsoft Azure Active Directory to Microsoft Entra ID. To keep the experience and naming terminology consistent for our customers, we have renamed our Azure AD connector to Entra ID. The renaming changes and new Entra ID logo have been implemented across the Keepit platform in accordance with Microsoft's new terminology.    

End of support for legacy user interface 

We've officially retired our legacy Keepit platform user interface. Moving forward, we will no longer be providing support for the old interface. 

9.11.1 - What's New in the Keepit Platform

Improved data security and policy backup in Advanced Azure AD backup 

We've implemented enhancements to bolster data security and streamline policy backup processes within Azure AD backup. Now, our Azure AD Advanced connector includes comprehensive backup support for authentication methods, authentication strengths, and named locations. 

To get increased coverage, the list of permissions granted to the Keepit app must be updated, which can be done by reauthenticating your connector.  

9.10.0 - What's New in the Keepit Platform

Auto-update SharePoint domain changes 

Now, if you update your SharePoint domain in your Microsoft tenant, Keepit will automatically detect the changes to ensure that your backups continue to run without needing to contact support to manually update the domain. 

9.9.0 - What's New in the Keepit Platform

Dynamics 365 backup now uses minimal privileges  

The Dynamics 365 backup now requires a reduced set of privileges. Although the initial creation of the connector mandates Global admin access, this role can be safely removed from the service account post-creation. To ensure seamless and uninterrupted backups, preparation of the account is crucial. Refer to the instructions provided in this article for detailed guidance: Removing the Global admin role from Dynamics 365 backup service account

9.8.0 - What's New in the Keepit Platform

Spot data loss and easily restore data with Salesforce data compare 

Detect and recover from data loss effortlessly with our new Salesforce data compare feature. This functionality enables you to quickly compare two snapshots, identify differences, and maintain data integrity. Whether you need to locate deleted files or track modified and added items, the compare feature offers enhanced control over your Salesforce data. 

Higher control and flexibility with on-demand backup jobs  

Manually initiate backup jobs on demand for enhanced control over your data protection. Simply go to the Connectors page, select a specific connector, and click the "Start backup" button to ensure your critical data is safeguarded whenever you need it.  

Get improved visibility and understanding of your Azure AD service offering 

Quickly identify your current service offering on the dashboard. Evaluate data coverage gaps to make informed decisions about upgrading to Azure AD Advanced for a more comprehensive experience. 

9.7.1 - What's New in the Keepit Platform

Improved control over SharePoint and OneDrive versions backup 

Now you have the option to disable versions backup for SharePoint and OneDrive, offering increased control over your backup performance. Easily manage this feature through the Advanced backup configuration settings. 

9.7.0 - What's New in the Keepit Platform

Get full visibility into your data with our new Monitoring Dashboard  

We've introduced a Monitoring Dashboard, designed to provide you with comprehensive insights into your data environments. This tool enhances your ability to prevent data loss, detect malicious activity, and ensure compliance. 

Access the new page by selecting Monitoring icon in the left-hand menu. Here you'll find detailed information about data changes between snapshots, including: 

• Data growth trends for each connector 
• Number of added, modified, and removed items  
• Amount of data affected by the added, modified, or removed items 

Improved control over Dynamics 365 backups 

You can now select which specific Dynamics 365 environments you want included in a given backup configuration. This makes it easy for you to ensure that your production, sandbox, and development environments are appropriately protected.  

Enhanced security and user experience for Public Links 

We've improved the security of public links by highlighting password and time expiration settings. Additionally, we've enhanced the user experience by simplifying the process of copying and editing links. 

Improved SharePoint site downloads 

Now, when you download a SharePoint document library or folder, the data will no longer contain duplicate files, ensuring a smoother and more efficient SharePoint site download experience. 

9.6.0 - What's New in the Keepit Platform

Improved Salesforce backup 

Our Salesforce data backups have been optimized for better performance by leveraging Bulk API 2.0. This enhancement reduces API request usage, provides more reliable coverage for objects with a substantial number of records, and boosts the speed of your backups.

9.5.0 - What's New in the Keepit Platform

Receive support directly in the platform 

We now offer an improved support experience that is integrated directly into the Keepit platform. This will make it more convenient for you to request help – if you ever need it!   

Click the Help icon in the lower-left corner of the dashboard to bring you to our new Support Page. Here you will find not only useful articles, but also the option to create support tickets and have ongoing conversations with our support agents until your problems are solved.  

Improved Azure AD connector initial backup performance 

Now, when setting up a new Azure AD connector, you can specify how many hours or days of activity logs to include in the initial backup. This feature will allow you to streamline your first backup, reducing the overall backup time. 

9.4.0 - What's New in the Keepit Platform

Get full transparency with our new seat usage overview  

For enhanced license management and informed decision-making regarding your future backup requirements, we've introduced a seat usage overview in the Keepit platform. This feature provides a comprehensive view of both current and historical usage patterns.  

You can access this overview in your account info under the Usage tab. Here, you'll find daily usage statistics for each connector type, as well as a detailed historical monthly overview. 

Experience faster restore of Salesforce records 

Thanks to enhanced engine capabilities, restores of large numbers of records will now execute significantly faster while consuming fewer API calls.

9.3.1 - What's New in the Keepit Platform

Monitor event status in the Audit Log 

Stay informed with the latest enhancement to our audit log feature. Now, you can quickly determine whether an event has succeeded or failed, enabling you to easily assess the status of each event.

9.3.0 - What's New in the Keepit Platform

Use our improved Azure AD connector backup configuration for enhanced control 

You can now individually select groups and/or administrative units for inclusion in your backup, providing you with precise management over your configuration. 

Stay informed of missing Azure AD objects in your backup 

If Azure AD objects initially selected for backup are later removed from your tenant, we will pause the backup process and promptly notify you. This will allow you to swiftly take the proper action, safeguarding your backup's intended data integrity. 

9.2.0 - What's New in the Keepit Platform

Stay informed about your M365 backup coverage with our new compliance reports 

Now there is an easy way to get a comprehensive overview of backed-up users, SharePoint sites, and Groups & Teams within a connector. 

Simply find your connector on the Dashboard, click Compliance report, and generate a report. You will receive a link to the compliance report in your to the in-app message inbox and in an email. 

9.1.0 - What's New in the Keepit Platform

Effortlessly restore SharePoint sites to a different tenant in bulk 

Accelerate the recovery of your SharePoint sites by seamlessly restoring multiple sites to a different tenant all at once. Regain access to your sites swiftly and efficiently. 

9.0.0 - What's New in the Keepit Platform

Find your data seamlessly with our new search and filter improvements 

We are releasing a more advanced search engine and extended filtering options to help you find data quicker - enabling you to significantly reduce admin time spent on data management and recovery.   

Filter your Exchange data 

Now you can limit your search to only include emails created within a specified time range. This gives you greater control of results and reduces search time.  

Follow your search progress 

We have added a progress bar to better guide you on the progression of your search. If the search is taking too long, you can always cancel, narrow the scope, and re-run the search. 

Search data in shared links  

We have enhanced your users' self-service experience by introducing full search to all shared links. Now, when you share a link with your colleagues, they can run a quick search through all content shared to find the files they need themselves – reducing time spent on handling data requests and identifying individual files greatly.  

8.9.0 - What's New in Keepit

Centralize all security insights with our new SIEM integration  

With our new integration to Splunk, it is now possible to automatically send audit log and job monitor events from Keepit directly to your SIEM system, so you can monitor all necessary security data in one central dashboard.   

For details on how to set up an integration, refer to our Help Center.  

Add additional contacts to your account 

You can now add additional contact details to your account for specific areas. This enables us to identify key contacts for addressing any technical, contractual, and compliance inquiries and ensures timely communication of relevant information. 

Your account contacts can be managed from your account info page. Simply select your profile icon > Account info and in Account settings open Account contacts.

8.8.0 - What's New in Keepit

Enhanced platform availability 

We have implemented significant backend improvements to enhance platform availability and mitigate any potential disruptions caused by accidental or deliberate cyber attacks. These improvements are aimed at minimizing downtime and ensuring a reliable user experience.

8.7.0 - What's New in the Keepit Platform

Protect Teams chats with our new Microsoft 365 data area 

In addition to backing up channel chats in Teams, we now allow you to back up Teams one-on-one chats, group chats, and meeting chats. Chats can be previewed and downloaded, and a future release will add support for restoring chats in a variety of formats. 
 
To back up Teams chats on existing connectors, open the connector configuration and enable the Teams Chats backup. 

Restore your Salesforce records with more ease 

We have improved our Salesforce restore wizard, giving you a smoother experience in recovering your data.  

• You can now upload Salesforce-generated CSV files with a list of records you want to restore 
• We have added better search and filter options to help you quickly find needed records 
• You can now review the list of records you have selected for restore on the last step of the wizard 

8.6.0 - What's New in the Keepit Platform

Get more guidance and clarity when adding a Microsoft 365 connector 

We have introduced an enhanced flow for adding a Microsoft 365 connector. The new wizard provides more transparency on every step, ensuring the proper service account is used and that connector is created successfully 

Get a better overview of your backup and restore jobs 

We have improved the backup and restore job reports in the Job Monitor. Now you will find a sleeker look with a better overview of job details. 

As part of the improvements, you will now find: 

• A more detailed breakdown of what Microsoft 365 data was backed up 
• The email address of the user who initiated a restore job 
• A list of items that were selected for restore, which can be filtered to help you find what you need 

8.5.0 - What's New in the Keepit Platform

Configure the number of SharePoint and OneDrive versions to back up 

On all newly created Microsoft 365 connectors by default we will back up only the last 100 versions of your SharePoint and OneDrive files.  

In the advanced settings of your backup configuration, you can enable the backup of all versions.  

If you already have versions enabled for your connector, we will continue to back up all versions. 

Preview: Back up more data in your Azure DevOps connector 

We now back up Azure Pipelines and their associated subtypes: pipelines, environments, releases, and library. 

Additionally, we also now back up agent pools and queues as well as deployment pools and groups.  

Improvements to our Zendesk connector 

• Have more control over your Zendesk backup 

We have improved the configuration window to provide you with more flexibility. Now you can choose to include or exclude views, macros, automations, and triggers from your backup.  

• Search for Zendesk tickets by ID 

We have added a ticket ID column to help you find tickets by their IDs. 

• Rest assured your Zendesk API requests won't reach the limit 

We have introduced an internal throttling mechanism to control how many API requests we are using per minute. This will ensure that users can continue to work in Zendesk without disruptions. 

8.4.1 - What's New in the Keepit Platform

Improved Google Workspace backup configuration gives you more control 

You can now select users for backup based on Google Workspace organizational units or groups. The improved configuration gives you more control for a quicker and smoother backup setup process. 

8.4.0 - What's New in the Keepit Platform

Have more control over your Exchange public folders backup 

Public folders are now a separate data area in the Microsoft 365 backup configuration, making it easier for you to configure your backup settings.  

If you have an older version of the Keepit app in Microsoft 365, you will be prompted to reauthenticate your connector. After reauthentication, you will have access to the new configuration. 

Restore Azure AD service principal with related app registration 

Now you can restore an Azure AD service principal with its related app registration. 

Back up Dynamics 365 data with fewer permissions 

The Keepit Dynamics 365 app in Microsoft now needs fewer permissions to back up data. Now only the following permissions need to be granted:  

• Access Common Data Service as organization users 
• Sign in and read user profile 
• Read directory data 

8.2.1 - What's New in the Keepit Platform

Use subfolder search for quicker and more precise results 

Now by default our search looks in the folder you are viewing and all of its subfolders, rather than across the whole connector. To search the entire connector, simply change the option in the upper-right corner of the Connectors page.

8.2.0 - What's New in Keepit

Access all your account info in one place 

For better account management, we have moved all account-related information to the Account Info page. There you can find tabs for Account Settings, Users, Security, and Service & Billing.  

To access your account information, in the lower-left corner select your account profile > Account info. 

Easily create new users with our enhanced flow 

The flow for creating new users is now divided into three steps for clearer guidance. We have also improved the display of permissions for each role, making it easier to understand what role is most appropriate for the user.  

Access the new Users page by opening your Account Info. 

8.1.1 - What's New in the Keepit Platform

Restore your SharePoint site to a different tenant 

You can now restore a SharePoint site to a different Microsoft 365 tenant for use in investigations or for archive retrieval. Simply navigate to the site you want to restore and select the option to restore to a different tenant.

8.1.0 - What's New in the Keepit Platform

Back up data in specific locations with our new Multi-Geo support 

If you’ve deployed Microsoft support for multi-geo tenants, you can now configure a connector to back up data from all locations or only from a specific satellite location.

What's New in the Keepit Platform

Preview: Protect Microsoft Azure DevOps data with our new connector   

Keepit's new Azure DevOps connector offers comprehensive protection and fast recovery for your DevOps data. The connector provides complete coverage for Azure Boards, in particular for work items, boards, backlogs, team sprints, queries, and delivery plans. Use our platform features to recover your data with our smart search, file previewer, and versatile restore options.   

Close the gap in your cloud security strategy with Advanced Azure AD protection 

Our Azure AD connector now backs up even more business-critical data, including: 

• Conditional access policies: Preserve, restore, inspect, and track differences in Azure AD Conditional Access policies 
• App registrations: Back up application objects that have been registered in Azure AD  
• Enterprise applications: Back up service principals registered in the Azure AD tenant along with their assigned permissions  
• Intune device configuration profiles and device compliance policies: Protect against unwanted or accidental changes that might affect device access  
• BitLocker key protectors: Ensure continued access to BitLocker-encrypted device 

Ready to see Keepit's Azure AD Advanced backup in action? Sign up now to get an introduction to Keepit's backup and recovery solution. 

7.0.0 - What's New in the Keepit Platform

Find data for recovery even faster 

We have added more ways to refine your search with improvements to sorting and filtering. The optimized features will make it even easier and quicker for you to find your data. 

For more information, see Find data for recovery. 

Navigate across the platform with improved user interface 

We now have an even better way of showing the dataset: 

• We introduced pagination instead of lazy loading to reduce load times and help you browse through large numbers of items  
• We organized content in an easy-to-scan table instead of a multiline view 
• We improved how the breadcrumbs work to help you navigate to different folders. 

For more information, see Find data for recovery. 

Scandinavian languages no longer supported in UI 

With this release, Danish, Swedish, and Norwegian languages will no longer be available for Keepit's user interface (UI). If you have been using any of these languages, you will notice that you have been switched to English.  

6.4.0 - What's New in the Keepit Platform

Restore your entire Salesforce organization 

To help meet your disaster recovery needs, you can now restore your entire Salesforce organization to the same location. Simply open the restore wizard and select Restore full organization. You can even choose how to recover the data – whether to create missing items, update items that still exist in Salesforce, or delete items in Salesforce that are not in the snapshot. 

6.3.0 - What's New in the Keepit Platform

Seamlessly recover a deleted Microsoft 365 user 

Easily recover a user that has been deleted from the Microsoft 365 tenant with our optimized import flow. Simply find the user in the backup, select the restore option, and you will be offered to import the user's data to any user in any of your backed up connectors. 

6.2.2 - What's New in the Keepit Platform

Cancel restore job feature gives you more control  

Now you can cancel restore jobs directly in the platform, giving you full control of the recovery process in Keepit. If a restore of an incorrect dataset was initiated, simply go to the job monitor and cancel the job. 

6.2.1 - What's New in the Keepit Platform

Support for IdP-initiated SSO  

We now support IdP-initiated SSO, allowing you to sign in to Keepit directly with your IdP provider.  

You can enable IdP-initiated SSO when you set up your SSO configuration. 

6.2.0 - What's New in the Keepit Platform

Improved backup behavior in case of deleted Azure AD groups  

We have improved how we handle the backup of Microsoft 365 data in the case that groups have been deleted from Azure AD, either on purpose or accidentally. Now as soon as we detect groups are missing from the backup configuration, we will stop the backup and warn you so you can fix the problem. The will help prevent your backup from not having intended data in it. 

For more information, click here. 

Keepit now supports Graph API 1.0 

We now use Graph API 1.0 instead of the beta version, providing better backup support of Teams channels posts. To switch to the Graph API 1.0, please re-authenticate your connector to update permissions. You can re-authenticate from the dashboard page or from the connector configuration. 

6.1.0 - What's New in the Keepit Platform

Manage session tokens and create API tokens for API integration 

Now a master admin can view and delete session tokens on their user account and for other users. 

A master admin can also now create API tokens to integrate with the API. A single API token can be used to authenticate multiple API requests - making API integration even easier. 

Changes to SSO functionality оn the Keepit platform 

Access to the SSO configuration is now found under the Security tab in the the Master Admin account info. 

In addition, now only one SSO configuration can be enabled at a time. If you had more than one configuration enabled before, they will still all be enabled and the same one will remain active. However, as soon as you make any changes to a configuration and save it, all other configurations will be disabled. 

6.0.0 - What's New in the Keepit Platform

Protect your Zendesk data with our new connector  

Ensure your organization has uninterrupted access to business critical Zendesk data with our Zendesk connector. 

The connector offers the secure backup of the following Zendesk data types: tickets, users, groups, organizations, views, macros, automations, and triggers. 

Use our platform features to find and recover your data, including the smart search, in-place restore, point-in-time recovery, data download, online preview, and secure link sharing.   

10.1.1 - What's New in the PMC

Enhanced usage breakdown for improved seat management

We’ve made significant improvements to our seat usage page, providing a more detailed breakdown of consumed seats. This enhancement offers a clearer overview, enabling you to better monitor your customers' seat usage over time.

To further support you and your customers in understanding Keepit for Microsoft 365 seat consumption, we've introduced two new seat categories: Faculty and Student. Alongside the existing Full and Light seats, these additions now more closely align with Microsoft’s current license plans.

These new seat types are now shown for all accounts with standard Keepit Service Offerings and are visible in the PMC and for customers in the Keepit platform.

If you have any questions regarding the applicability of this enhancements, usage, or pricing, please reach out to the Keepit Customer Success Team: customersuccess@keepit.com

For further information, see: How Microsoft licenses are counted as Keepit seats or read more in our updated Service Guide.  

9.23.0 - What's New in the PMC 

Updated message settings for new customer accounts in PMC

Messages for newly created customer accounts will now be disabled by default, even if you've enabled "Receive messages about customer accounts" at the PMC account level. To start receiving messages for a specific customer account, you must manually enable them by going to the customer’s account settings and turning on the message option for that particular account.

For more details, see: Managing customer messages

9.12.0 - What's New in the PMC

Total insight into the day-to-day activity across your customer accounts 

Stay informed about important updates and events in your customer accounts by customizing your message preferences. You have the flexibility to choose which messages you receive for each customer account, ensuring you stay connected to the information that matters most. In addition, you can now also control which messages your customers receive about their accounts. 

Old Partner Portal and Administrator user role decommissioned  

The old Partner Portal has now been decommissioned and is no longer available. The Partner Management Console (PMC) is now the default tool for our partners and offers all the capabilities and features needed.  

As part of this transition, support for the Administrator role has been discontinued: 

• Partner users who were using the Administrator role and had subaccounts will be automatically migrated to the Partner Parent role 
• Partner users who were using the Administrator role without subaccounts will be automatically migrated to the Master Admin role 

9.10.0 - What's New in the PMC

Complete control over customer creation with our new Enhanced Account Provisioning capabilities 

Keepit partners can now benefit from a new account provisioning workflow, which will simplify and standardize the whole provisioning process. 

Using a multi-step wizard, partners can easily and consistently create new accounts with the required product and connector information, service details, customer account details, and end-user details. 

For resellers, there is the option to provision an account from the list of registered customer deals, using the account data we already hold to ensure consistency and data integrity.

8.4.1 - What's New in the PMC

Monitor your accounts and seat usage 

We have added two new tabs to the dashboard to help you stay on top of the status of your accounts: 

• The Expiring soon tab will show accounts scheduled for deletion, POC accounts ending their trial periods, and services expiring soon. 
• The Exceeding usage tab will show which accounts have reached their seat limit.  

8.2.0 - What's New in the PMC

Keep track of all account activity in the PMC audit log 

We have introduced an audit log page to the Partner Management Console. Now partners can track changes that are made to their account and subaccounts. The audit log shows not only what event occurred, but also such information as which user initiated it, the IP address of the user who initiated it, and the time it occurred. 

8.1.0 - What's New in the PMC

Stay on top of your subaccounts' seat usage   

Use the new seat usage page in the PMC to get a quick overview of seat consumption for all your accounts. For each account you can open the usage page to get more insights, along with charts and graphs showing usage by seat type and over time. You can also download CSV reports for accounts. 

Access invoices in the new billing page 

Now you can see your invoices and keep track of your billing history in the PMC's new billing page. The page can be accessed in your Account info in the Billing tab. Invoices are downloaded as XML files. 

6.4.0 - What's New in the PMC  

Create product portfolios for your partners 

We have introduced a Product Portfolio page to the PMC for clearer and simpler provisioning. This is an overview of the products that can be added to your sub partners' product portfolios. In turn, these are the products that partners can assign to their customers. 
For more information, see Working with products. 

Add custom properties to meet customers' unique needs 

With our new functionality, you can now add a custom property to set a seat limit for a connector type. You can also schedule multiple values of the custom property in case seat limits need to change in the future. 
For more information, see Working with custom properties. 

6.2.2 - What's New in the PMC

Quickly access customer accounts with multi-account management 

Keepit Managed Service Provider (MSP) partners can now manage multiple accounts in the Partner Management Console (PMC) more efficiently. Using our new dedicated MSP Partner user role, you can now sign in to customer accounts directly through the PMC using your MSP account credentials. With the quick access, you can troubleshoot customer issues, approve TOS on behalf of your customers, and audit user activity across customers.

6.1.0 - What's New in the PMC

Improvements to SSO in PMC 

Single Sign-On (SSO) is now available for partner accounts in the new Partner Management Console (PMC). When enabling a configuration, the partner has the option to enable SSO just for their account or also for all subaccounts. The partner also has the option to make SSO mandatory, requiring users to log in with SSO by disabling the option to use PMC credentials.

5.3.0 - What's New in the PMC

Introducing the Partner Management Console (PMC) 

We now have a new user interface available for our partners. On top of the existing functionalities you love, you will be able to:  

• See all your customers in a single pane of glass  
• Instantly identify needed troubleshooting  
• Quickly understand your customers’ backup status  

At the same time we have also added multi-factor authentication support to the PMC. MFA can be enabled for the partner account and all its subusers - but not for partner or customer subaccounts.