Keepit platform

Keepit's data centers

Keepit's retention policy

Keepit security and GDPR compliance

Malware and Keepit backup

Data encryption

Supported web browsers

Keepit's public IP addresses

What happens to data after canceling your Keepit service

Change a connector's retention period

Configure role-based access control (RBAC) for a connector

Reasons you may need to reauthenticate your connector

Reauthenticate a connector when authentication is no longer valid

Reauthenticate connector to update app permissions

Reauthenticate a connector to add proper service account

Connector health statuses

Why connector size and total folder sizes may not match

Delete a connector

Revive a connector

Backup schedule and frequency FAQs

What is a partial snapshot?

Understanding snapshot creation and backup success

Using the Job Monitor

Manually start a backup job

Find data for recovery

Compare snapshots

Share data with a public link

Download data from a shared link

Assign or remove an RTBF label

Extracting files after downloading data from Keepit

Generate a compliance report

Using the Keepit Audit Log

Keepit user roles and permissions

Create, edit, or delete a Keepit user

Create a user with a custom role

Keepit messages

Your account info

Your user info

Your service info

I forgot my password

Set Up SSO

SSO setup requirements

Create an SSO Admin user

Configure SSO in Keepit

Set up SSO using Microsoft Entra as identity provider

Set up SSO using Okta as identity provider

Renew an SSO application certificate before expiration

Can I still use my Keepit credentials after setting up SSO?

Why is it best to use an incognito window when using SSO?

Set Up MFA

Configure multi-factor authentication

Set up TOTP authenticator for MFA

Token Management

View or delete secondary tokens

Create an API Token

SIEM Integration

Set up a SIEM integration

Retrieve data for a SIEM solution using Keepit API

Public Links Policy

Create a public links policy

Create and manage support tickets